Frequently Asked Questions
Getting Started
Joining NATAO helps strengthen the field of Animal-Assisted activities and therapy while providing access to valuable resources, best practices, and professional guidance. Members can connect with a community of organizations and practitioners, stay informed on the latest research and regulations, and enhance their organization’s credibility. It’s a way to support the mission while gaining tools and connections that make a real difference.
A Therapy Animal Organization (TAO) is an organization that manages teams, consisting of human and animal, who provide comfort and friendship to individuals. TAO members must have a minimum of four therapy animal teams and maintain minimum liability insurance of $1,000,000 per incident/ $2,000,000 total.
A NATAO Affiliate is an organization or individual that has an active interest in or works in a field related to animal assisted activities or therapy.
Membership becomes active once your application is approved. Your payment will not be processed until approval is complete.
NATAO is a 501(c)(3) organization. Membership fees are not tax-deductible because they include goods and services provided to members. Voluntary donations to NATAO may be tax-deductible to the extent permitted by law. Consult your tax advisor for advice specific to your tax situation.
Your Account
You can update your address and edit information about your TAO from your account page.
We’re happy to assist with changing your membership from a TAO/Affiliate membership to Gold or vice versa. Contact us for assistance.
To add logins for others, click your username in the upper right, go to My Account, and select Manage Group. Not sure how to manage your group? Check out our guide to managing your organization’s membership.
Please contact NATAO and we’ll be happy to assist.
Orders & Billing
Your membership fee is charged for the first year after your membership is approved. After that, your membership will automatically renew each year unless you cancel before the renewal date.
You can manage your billing details from your account page.
You may cancel auto-renew at any time on your account billing page. After cancellation, you will continue to have access to NATAO benefits through the end of your current membership.
Support & Troubleshooting
Your can request a new password here.
Members-only content is exclusively available to users with an active NATAO membership. If you’re unable to view this content, here are a few common reasons:
You’re not logged in – Make sure you’re signed into your account.
You don’t have an active membership – Members-only content requires a current subscription or membership plan.
Your membership has expired – Check that your subscription is still active and payments are up to date.
You’re logged into the wrong account – Double-check you’re using the account associated with your membership.
If you have an active membership and still can’t access members-only content, try logging out and back in, clearing your browser cache, or contact our support team for assistance. We’re here to help!
Sorry you’re running into trouble! Here are some quick troubleshooting steps:
Refresh the page – Sometimes a simple refresh (F5 or Ctrl+R) can resolve loading issues.
Clear your browser cache and cookies – Old cached data can sometimes cause problems with pages and downloads.
Try a different browser – If you’re using Chrome, try Firefox or Safari (or vice versa) to see if it’s a browser-specific issue.
Check your internet connection – Make sure you have a stable connection.
Disable browser extensions – Ad blockers or other extensions can sometimes interfere with page functionality.
Try on a different device – This helps determine if the issue is device-specific.
If you’ve tried these steps and things still aren’t working, please reach out to our support team with details about:
○ What page or knowledge repository download you’re trying to access
○ What browser and device you’re using
○ Any error messages you’re seeing
We’ll get it sorted out as quickly as possible!
We appreciate you letting us know! You can reach out to our support team with details about the issue you’re experiencing. Include any error messages, screenshots, and information about what page or feature isn’t working as expected. We’ll get back to you as soon as possible!
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